new STEP ONE: The first step for organizations to solve this problem is to focus on the effective extraction of knowledge from all available sources (i.e., Harvard Business Review, European Business Review, Employee Think-Tanks, Scholars, etc.). In doing this, organizations learn important methods of observation, extraction, and application. Observation is one of the important methods of acquiring knowledge. Recent research shows that observation alone, as a means of acquiring knowledge, can only lead to the illusion of learning among learners. Thus, without extraction and application, organizations can falsely insinuate that things be done in the same way. This causes inertia. False self-confidence, limits current employees who play an important role in gathering, storing, and disseminating future knowledge. This step breaks down the silos and opens up communication to build a knowledge management database., 1d ago